Frequently Asked Questions
Below you will find FAQs about printing, processing/ shipping and Sammantha's work. If your question has not been answered please reach out via the contact form. {Please note: Due to COVID-19 there may be processing and shipping delays} Every order aids Sammantha's advocacy work to help sanctuaries, non-profit organizations and animals around the world.
How long will it take for my prints to arrive?
Long Answer: All orders ship within 1-2 weeks unless there is a message stating otherwise on the checkout page. The only times that orders will be delayed is if Sammantha is traveling to/from a sanctuary. Due to quality and color control Sammantha prints orders by hand. Shipping time depends on your location; Standard shipping within the US usually takes 2-5 days for delivery after you recieve your tracking information. For orders outside of the US it can take up to 2 weeks+ depending on your country and Customs process and delays. Please note that We are not responsible for these delays and do not have any control over them.
Do you license or sell digital copies of your images?
Short Answer: I do not.
What carrier do you ship with?
Short Answer: I ship with USPS, FedEx and DPD UK.
Does my package have tracking?
All packages come with a tracking number; it will work for all packages within the US + a majority of packages shipped internationally.
How are my prints packaged?
Long Answer: 11" x 14" prints and under are shipped in a rigid cardboard envelope to keep your prints flat and safe. 13" x 19" are shipped flat with a cardboard backer. Fine Art Prints and their certificate of authenticity are rolled. Canvases are shipped in a fitted cardboard box and are wrapped in a bag to protect from water/ fluids damaging the canvas.
What about Customs/ Shipping Company Delays + Charges?
Long Answer: We do not have control over Custom's delays/charges (unfortunately) and it all depends on the Country/ handling agent. It can take hours or days to pass through the agency. Please be familiar with the Custom charges for your country when ordering from the U.S. as we do not allow returns or refunds for this reason. We are also not responsible for any delay by the shipping company such as USPS or FedEx.
What kind of paper are prints made on?
Long Answer: Your print(s) are printed on professional acid-free paper with archival vegan inks that will resist fading for 100 years when stored properly. Sammantha does not keep stock of any prints so every print is made just for your order.
Do you take custom orders?
Short Answer: Of course!
Will your watermark be on my print, canvas or poster?
Short Answer: Never.
Can I cancel or change my order?
Long Answer: Please email hello@sammanthafisher.com with your order number within an hour of your order to change your order. If you made an error on your shipping address, whenever you realize, please email hello@sammanthafisher.com with your correct address and order number. We do not offer refund orders as each order is custom made just for you.
Help! My order appears to be lost as the tracking number has had no updates, what now?
Long Answer: We are sorry this has happened. If your package tracking has not had an update in 1 week on the USPS/ Fedex website (US only) please email hello@sammanthafisher.com and we will file a lost package report to try and locate the package. If we are unable to locate your order after 2 weeks your order will be replaced.
My prints were delivered, but they were stolen/ lost somehow. What now?
Long Answer: Unfortunately we are not responsible for a package once USPS or FedEx shows it has been delivered to the correct address. Please reach out to USPS or FedEx with your tracking information if this has occurred.
How much does shipping cost?
Long Answer: Shipping costs begin at $3.50 USD per order. All orders over $50 USD ship for free, no discount code needed.
Do you have gift certificates?
Short Answer: Yes!
2020 Holiday Shipping Deadlines
All holiday orders starting November 27th will be shipped within 1-2 business days for print orders under 20" x 24" and 2-3 business days for canvas wraps and 24" x 36" prints.
Can you print an image in black and white instead of color?
Short Answer: Yes.
I would like to buy a digital print and have it printed by the company I use. Can I do that?
Short Answer: No.
Long Answer: Unfortunately we do not sell digital prints and do not make exceptions for this. We can not control where high resolution digital images will end up on the internet and because Sammantha's print sales fund the majority of her animal rights work she can not afford to risk it. If you want an image printed on a different format than what we offer please email
hello@sammanthafisher.com for a price quote.
Do you provide your photos to animal rights organizations?
Short Answer: Yes, we do!
Do you offer portrait sessions and if so, where are you located?
Short Answer: Yes, but on a very rare basis. Sammantha is based out of New Jersey, USA.
I am interested in getting into photography, what photography gear do you use?
Long Answer: Sammantha is a huge advocate for not having to own the most expensive gear on the market. She thinks a lot of people get caught up in thinking you have to have "the best" camera and lenses to take beautiful photos. That simply isn't true. Most professional photographers can take similar photos with a $500 and a $5,000 camera. Sammantha's first camera she shot with for over a year and a half was a Canon EOS T5i Rebel with an 18-55mm lens. We recommend starting there, or with a similiar camera, and learn as much as you can on it before spending a ton of money to upgrade.
I have a blog that discusses veganism, do you provide free photos to blogs?
Short Answer: No, but please read the long answer.
Do you offer mentoring sessions to teach photography?
Short Answer: At this time, no.
Do you sell presets?
Short Answer: At this time Sammantha does not sell presets.
Are you available for hire for original content?
Short Answer: Yes!
I want to visit a sanctuary, can you help me find one?
Long Answer: Yes! I advise everyone checks the list of sanctuaries here to see if there are any close to where you live. You can also google "animal sanctuaries by (your town and state name)" and see what you find. Before visiting a sanctuary for the first time I recommend reading this list to make sure you know the signs of a real sanctuary. Please remember that not all sanctuaries are open to the public and to always make an appointment beforehand.
Can Sammantha come photograph my sanctuary?
Short Answer: Yes!
Covid 19 Worldwide Shipping Update:
Due to delays caused by Covid 19 within the US Postal Service/ other shipping companies and Customs, we will now be shipping prints and canvases from a professional lab within your region, wherever possible. For Example: Canadian orders will be shipped from a lab within Canada and will be delivered by Canada Post so Customs will be skipped (yay). Due to this prints will not be signed by Sammantha, but receiving your order will be ten million times faster due to Customs delays and other issues that we have been experiencing. Print orders within the US and South America will still be printed and signed by Sammantha.