Frequently Asked Questions
Below you will find answers about printing, processing/ shipping and Sammantha's work. If your question has not been answered please reach out via the contact page.
Covid 19 Worldwide Shipping Update:
As of 4/3/2021: current processing time for print orders is 3-8 business days (an additional day may be needed for canvas orders).
Do you sell digital images?
I do not sell digital copies of my images. Selling physical prints is what funds the majority of my sanctuary and animal rights work.
Will your watermark be on my print or canvas?
A watermark or any other marking will never be on anything you order.
Can I cancel or change my order?
Please contact me at hello[at]sammanthafisher.com with your order number within an hour of your order to change your order. If you made an error on your shipping address, whenever you realize, please email me with your correct address and order number.
How much does shipping cost?
Shipping costs start at $3.50 USD per order. Orders over $75 USD ship for free to most countries, no discount code needed.
Do you have gift certificates?
Yes! E-gift certificates, which are delivered digitally to either yourself or the recipient, are available for purchase. You can find them here.
Help! My order appears to be lost as the tracking number has had no updates, what now?
If your package tracking has not had an update on the shipper's website please use the contact page to get in touch. I will file a lost package report to try and locate the package. If we are unable to locate your order after 2 weeks your order will be replaced.
My prints were delivered, but they were stolen/ lost somehow. What now?
Unfortunately we are not responsible for a package once the shipper shows it has been delivered to the correct address. Please reach out to shipping company with your tracking information if this has occurred.
Do you provide your photos to animal rights organizations?
Yes, I do. Please use the contact page to get in touch so we can discuss further.
I want to visit a sanctuary, can you help me find one?
I advise everyone checks the list of sanctuaries here to see if there are any close to where you live. Before visiting a sanctuary for the first time I recommend reading this list to make sure you know the signs of a real sanctuary. Please remember that not all sanctuaries are open to the public and to always make an appointment beforehand.
Can Sammantha come photograph my sanctuary?
Thank you so much for wanting me to visit your sanctuary. Please fill out the sanctuary visitation request form here and I will be in touch.
I have a blog that discusses veganism, do you provide free photos to blogs?
Unfortunately I do not provide free unwatermarked images to blogs or websites as this is my profession and I need to be able to afford to continue doing this work.