Frequently Asked Questions

Below you will find FAQs about printing, processing/ shipping and Sammantha's work. If your question has not been answered please reach out via the contact form. {Please note: Due to COVID-19 there may be processing and shipping delays} Every order aids Sammantha's advocacy work to help sanctuaries, non-profit organizations and animals around the world.

How long will it take for my prints to arrive?


Long Answer: All orders ship within 1-2 weeks unless there is a message stating otherwise on the checkout page. The only times that orders will be delayed is if Sammantha is traveling to/from a sanctuary. Due to quality and color control Sammantha prints orders by hand. Shipping time depends on your location; Standard shipping within the US usually takes 2-5 days for delivery after you recieve your tracking information. For orders outside of the US it can take up to 2 weeks+ depending on your country and Customs process and delays. Please note that We are not responsible for these delays and do not have any control over them.




Do you license or sell digital copies of your images?


I do not sell digital copies of my images. Selling physical prints is what funds the majority of my free sanctuary and animal rights work, while also helping the sanctuaries I care dearly about. I do not license a majority of my images but am always up to discussing ideas when it comes to vegan companies, blogs, digital/ print magazines - please email me with any questions or inquiries at hello@sammanthafisher.com.




Does my package have tracking?


All packages come with a tracking number. It will work for all packages within the US and a majority of packages shipped internationally.




What about Customs/ Shipping Company Delays + Charges?


Unfortunately I do not have control over Custom's delays/charges and it all depends on the Country/ handling agent. It can take hours or days to pass through the agency. Please be familiar with the Custom charges for your country when ordering from the U.S. as we do not allow returns or refunds for this reason. We are also not responsible for any delay by the shipping company such as USPS or FedEx.




What kind of paper are prints made on?


Long Answer: Your print(s) are printed on professional acid-free paper with archival vegan inks that will resist fading for 100 years when stored properly. Sammantha does not keep stock of any prints so every print is made just for your order.




Do you take custom orders?


Of course! If you are interested in a one of a kind image for you or would like a print size not offered, please email hello@sammanthafisher.com to discuss further.




Will your watermark be on my print or canvas?


A watermark or any other marking will never be on anything you order. :)




Can I cancel or change my order?


Please email hello@sammanthafisher.com with your order number within an hour of your order to change your order. If you made an error on your shipping address, whenever you realize, please email me at hello@sammanthafisher.com with your correct address and order number. I do not offer refunds as each order is custom made just for you.




Help! My order appears to be lost as the tracking number has had no updates, what now?


If your package tracking has not had an update in 1 week on the USPS/ Fedex website (US only) please email hello@sammanthafisher.com and we will file a lost package report to try and locate the package. If we are unable to locate your order after 2 weeks your order will be replaced.




My prints were delivered, but they were stolen/ lost somehow. What now?


Unfortunately we are not responsible for a package once USPS or FedEx shows it has been delivered to the correct address. Please reach out to USPS or FedEx with your tracking information if this has occurred.




How much does shipping cost?


Shipping costs start at $3.50 USD per order. Orders over $75 USD ship for free to most countries, no discount code needed.




Do you have gift certificates?


Yes! E-gift certificates, which are delivered digitally to either yourself or the recipient, are available for purchase. You can find them here.




2020 Holiday Shipping Deadlines


All holiday orders starting November 27th will be shipped within 1-2 business days for print orders under 20" x 24" and 2-3 business days for canvas wraps and 24" x 36" prints. * Due to shipping delays with the US Postal Service, during the holiday season all print orders within the UK will be shipped from the UK. This will ensure that packages will not de delayed or lost * Within the U.S. we will be providing a discounted Expedited Shipping rate of $5 on all orders; select "Expedited Holiday Shipping" method in the checkout screen. Within the United States and UK, holiday mailing deadlines: Regular Shipping: December 18th Expedited Shipping: December 21st Overnight Shipping: December 22nd Recommended International holiday mailing deadlines: Please note that due to Customs regulations in each country we have no control over the time it takes for packages to be released and delivered. Shipping to Canada/ Australia + NZ/ Asia/ Europe/ Mexico: December 5th Shipping to Central America + Africa: December 2nd




Can you print an image in black and white instead of color?


There are many black and white images for sale here. Most images are shown in black and white next to the color print for your viewing and selection. If there is an image you'd like in black and white that is not currently for sale please email hello@sammanthafisher.com to discuss or when ordering in the comments section at check out please state which image(s) you'd like to be black and white.




I would like to buy a digital print and have it printed by the company I use. Can I do that?


Unfortunately I do not sell digital prints and do not make exceptions for this. I can not control where high resolution digital images will end up on the internet and because print sales fund the majority of my animal rights work I can not afford to risk it. If you want an image printed on a different format than what I currently offer please email me at hello@sammanthafisher.com for a price quote. Thank you so much!




Do you provide your photos to animal rights organizations?


Yes, I do! Please use the contact form so we can discuss further. During this difficult time as I have no financial backing for my work, except for on Patreon which the amount I make has always been public, if your organization would like to make a much needed donation in return for images so I can continue helping animals and sanctuaries that would mean the world to me. Thank you so much!




Do you offer portrait sessions and if so, where are you located?


Yes, but on a very rare basis. I am currently based out of New Jersey, USA. I do travel quite often for my Animal Rights work and am able to be booked for a select number of destination weddings, portrait sessions, elopements, and small events per year. If you are interested in learning more please email me at hello@sammanthafisher.com.




I am interested in getting into photography, what photography gear do you use?


I am huge advocate for not having to own the most expensive gear on the market. A lot of people get caught up in thinking you have to have "the best" camera and lenses to take beautiful photos - that simply isn't true. Most professional photographers can take similar photos with a $500 and a $5,000 camera. My first camera I shot with for well over a year and a half was a Canon EOS T5i Rebel with an 18-55mm lens. I recommend starting there, or with a similiar camera, and learn as much as you can on it before spending a ton of money to upgrade.




I have a blog that discusses veganism, do you provide free photos to blogs?


Unfortunately I do not provide free unwatermarked images to blogs or websites as this is my profession and I need to be able to afford to continue doing this work. But in saying that I am available for hire for original content. Also, I can provide watermarked photos to those who are doing a write up about veganism or my animal rights work on their blog/ website. Please email me at hello@sammanthafisher.com to discuss further.




Do you offer mentoring sessions to teach photography?


At this time, I do not. I am a shy creative so it seems like a big task to take on; but it may be something I consider in the future.




Do you sell presets?


At this time I do not sell presets.




Are you available for hire for original content?


Yes! I enjoy creating original content and would love the opportunity to create som for you or your company. Please email me at hello@sammanthafisher.com to discuss further!




I want to visit a sanctuary, can you help me find one?


I advise everyone checks the list of sanctuaries here to see if there are any close to where you live. You can also google "animal sanctuaries by (your town and state name)" and see what you find. Before visiting a sanctuary for the first time I recommend reading this list to make sure you know the signs of a real sanctuary. Please remember that not all sanctuaries are open to the public and to always make an appointment beforehand.




Can Sammantha come photograph my sanctuary?


Yes! Thank you so much for wanting me to visit your sanctuary. Please fill out the sanctuary visitation request form here and I will be in touch as soon as possible.




Covid 19 Worldwide Shipping Update:


Current processing time for orders after 10/20 is 2-5 business days. I truly appreciate your patience and will do everything to get your order out to you right away. Due to delays caused by Covid 19 within the US Postal Service/ other shipping companies and Customs, we will now be shipping prints and canvases from a professional lab within your region, wherever possible. For Example: Canadian orders will be shipped from a lab within Canada and will be delivered by Canada Post so Customs will be skipped (yay). Due to this prints will not be signed by Sammantha, but receiving your order will be ten million times faster due to Customs delays and other issues that we have been experiencing. Print orders within the US and South America will still be printed and signed by Sammantha. If you would still like your prints signed and shipped by Sammantha and acknowledge the Customs delays (could be several weeks to a month+) please email hello@sammanthafisher.com with your order number within 3 hours of your order. Thank you so much for your order and support during this difficult time. As a small business your order truly means everything to me.





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