Question 1

How long does processing and shipping take?

Accepted Answer

Current processing time for print orders is 3 to 5 business days. Standard shipping can take between 2-6 days but deliveries may be delayed due to Covid-19. Shipping to PO Boxes may take an additional few days for delivery. Thank you for your support of my small business, I truly appreciate you.  Due to delays caused by Covid 19 within the US Postal Service/ other shipping companies and Customs, along with certain printer inks being unavailable due to shortages, I am now shipping quality prints and canvases from a Professional Lab within your country/region.   For example: orders in Australia are shipped from Queensland instead of the US and will arrive in a few days, instead of waiting weeks for an order from the US to arrive.   Thank you so much for your order and support during this difficult time.

Question 2

What is the difference between Luster, Fine Art and Canvas Wraps?

Accepted Answer

Thank you so much for wondering about this.  Luster prints are the most popular and affordable choice. They have a slight sheen without being glossy. The colors on the print are vibrant, life-like and offers brighter blues, cyans, purples, and reds.  Fine Art Prints are a printed on a thick matte paper with a subtle watercolor texture. Colors are deeper than the Luster Prints as the paper absorbs more ink, which also gives a fine and soft look. Images on Fine Art Paper can be seen at all angles without glare or light reflections due to not having a sheen.  Canvas Wraps are an archival quality canvas that has been hand-stretched around a sturdy 1.5" wooden frame. Wraps come ready to hang right out of the box and have a saw tooth or wire for mounting attached.  Why the large price difference between Luster and Fine Art prints? Fine Art prints are much more costly to make due to the different printer, paper and ink needed.

Question 3

Will your watermark be on my print or canvas?

Accepted Answer

Thank you so much for wanting to own one of my prints and/or canvases, it means so much to me. A watermark will never be on anything you order.

Question 4

Is the free print with every order different each time I order?

Accepted Answer

Thank you so much for your support. Yes, every order comes with a different free print that I choose at random. If you have ordered previously I always do my best to check what prints you have already bought so I don't send a duplicate. :)

Question 5

Can I use a current coupon code on multiple orders?

Accepted Answer

Thank you so much for wanting to purchase some of my work, it means everything to me! You can use a valid coupon code on as many orders as you'd like to place.

Question 6

How much does shipping cost?

Accepted Answer

Thank you so much for your inquiry! Shipping costs start at $3.50 USD per order. I do my best to keep shipping prices fair and the actual cost of packaging and shipping... Is there anything worse than wanting to order something and finding out the shipping is astronomical?    Orders over $85 USD ship for free to most countries, no discount code needed. Choose the +free shipping+ option at checkout.

Question 7

Do you have gift certificates?

Accepted Answer

Thank you so much for your inquiry! Yes, E-gift certificates - which are delivered digitally to either yourself or the recipient - are available for purchase. You can find them here. If you have any questions about your E-gift certificate order please do not hesitate to email me.

Question 8

Can I cancel or change my order?

Accepted Answer

Thank you so much for your order and support! Please contact me with your order number within an hour of your order to change your order.   If you made an error on your shipping address, please email me with your correct address and order number.   I do not offer refunds as each order is custom made just for you.

Question 9

Help! My order appears to be lost as the tracking number has had no updates, what now?

Accepted Answer

I am so sorry this has happened. If your package tracking has not had an update on the shipper's website for several days (please note USPS is experiencing longer delays than normal due to Covid-19) please use the contact page to get in touch. I will file a lost package report to try and locate the package. If we are unable to locate your order after 2 weeks I will replace your order.

Question 10

My prints were delivered, but they were stolen/ lost somehow. What now?

Accepted Answer

Unfortunately we are not responsible for a package once the shipper shows it has been delivered to the correct address. Please reach out to shipping company with your tracking information if this has occurred.

Question 11

Do you sell digital images?

Accepted Answer

Thank you for wondering about this. Unfortunately I do not sell digital copies of my images.Selling physical prints and canvases is what funds the majority of my sanctuary and animal rights work.

Question 12

Are you available for hire for original animal rights content?

Accepted Answer

Thank you so much for wondering about this! I absolutely am available for hire and would love to discuss this further with you. Please email me using my contact form by clicking here.

Question 13

I'd like to get your photo printed on something you don't offer, can you send me the digital image?

Accepted Answer

Thank you for wondering about this. I do not sell digital images but am open to providing a quote for a different print medium than what I offer on my site - such as wood, acrylic, cotton, etc. Please click here to contact me.

Question 14

I have a blog that discusses veganism, do you provide free photos to blogs?

Accepted Answer

Thank you so much for your inquiry! Unfortunately I do not provide free unwatermarked images to blogs or websites as this is my profession and I need to be able to afford to continue doing this work to help animals.   I can provide watermarked photos to those who are doing a write up about veganism or my animal rights work on their blog/ website. Please email me or use the contact page to discuss this further.

Question 15

Can I reshare your instagram photos to my page?

Accepted Answer

Thank you so much for asking and for wanting to share my images! Yes, of course you can but I ask that I am properly credited @sfisherx. Also my images can not be used for profit. For example: if you are making a paid sponsored post my image can not be used. If you have any questions please use my contact form.

Question 16

I am writing a paper for school, can I use your images for this?

Accepted Answer

Thank you so much for your inquiry! Yes of coure you can, I just ask that I am properly credited if it is being published online.

Question 17

Can I use your photos for reference when drawing/ painting?

Accepted Answer

Thank you so much for inquiring about this! If you are drawing/painting without intent to sell I welcome you to use my photos for reference. I do not usually give permission for my work to be drawn and sold. The reason for this is that if someone were to closely replicate my work and sell prints of it, that would take away from the sales of my photographic prints and without those print sales I can no longer provide free photography work to sanctuaries. All of my images are protected by copyright and are registered with the U.S. Copyright office.

Question 18

I run an animal rights page on instagram/facebook, can I use your photos?

Accepted Answer

Thank you so much for all you do for animals. Yes, of course you may use my photos. I just ask that I am properly credited @sfisherx.

Question 19

Do you provide your photos to animal rights organizations?

Accepted Answer

I do provide photographs to vegan non-profit animal rights organizations for use on social media, billboards, magazines, cards, and pamphlets. Please use the contact page to get in touch so we can discuss further.

Question 20

Do you sell Lightroom presets?

Accepted Answer

Thank you so much for wondering about this, currently I do not sell Lightroom presets.

Question 21

What kind of camera equipment do you use?

Accepted Answer

I am a huge advocate for not buying the most expensive gear. Good gear can definitely help, but always remember that many people can have the same exact camera and lens setup and the outcome of their images will be completely different.   My first camera was a Canon T3i Rebel with an 18-55mm lens. The first thing I invested in was a prime telephoto zoom lens. I shot with that camera for about a year and a half before upgrading to a full frame Canon.

Question 22

How many people work for Sammantha Fisher Photography?

Accepted Answer

Thank you for wondering about this! I am a one woman team, just doing the best I can. :)

Question 23

Do you offer training sessions or online tutorials?

Accepted Answer

Thank you so much for wondering about this! I am an incredibly shy, introverted person so at this time I do not offer in-person or online lessons - but exciting news is I am currently working on something to share all I've learned so far photographing animals in hopes it will help you to help animals, too! :)

Question 24

Can Sammantha come photograph my sanctuary?

Accepted Answer

Thank you so much for wanting me to visit your sanctuary! Please fill out the sanctuary visitation request form here and I will be in touch. Please note that it does take me some time to get through emails so please be patient with me. :)

Question 25

I want to visit a sanctuary, can you help me find one?"

Accepted Answer

I advise everyone checks the list of sanctuaries here to see if there are any close to where you live. Before visiting a sanctuary for the first time I recommend reading this list to make sure you know the signs of a real sanctuary. Please remember that not all sanctuaries are open to the public and to always make an appointment beforehand.

Below you will find questions and answers about printing, processing/ shipping, sharing my photos, and more. If your question has not been answered please feel free to contact me.

@sfisherx

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